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The server was not working, so I called and placed the order with a customer service representative who said I would receive an e-mail. I never got a confirmation e-mail or an e-mail stating that my order was confirmed or cancelled.
I received an order number when I called, but no e-mail Today, 11/25/17, I called the customer service number and the rep said my order was cancelled. He said he would honor the sale price at that time and would contact my local store to make sure I got the discount, and said he would be willing to go that far to make sure I was satisfied. I also have a bearded dragon and spend a lot of money at Petsmart.
Early in this process, I called the groomers to see if there were any notes about injury.
I also went in there to see what they use to groom the dogs.
Apparently all of our records were mailed to their dog safety investigator but nobody can give me any contact information for this seemingly non-existent department. Like I said the manager is nice enough but I need action.
He was put on anti-inflammatories, pain medicine, an anti-biotic and an ointment for his butt.
We have had x-rays done and he has seen several vets.
Had trouble getting a band aid and they showed no care and never followed up to find out how i was doing.
I was attacked by a customers dog and bitten twice on my left hand.
They will not give me an email address, phone number or anything else to follow-up on this.